There is nobody available to help him. Nobody but an autoresponder. Set up an additional autoresponder that will send out a list of Frequently Asked Questions (FAQ) or problems that deal with customer service or how to access the product.
Also set up a support autoresponder.
If he sends a message to support, he should get an instant message back letting him know that his message has been received, and how soon it will be addressed.
This will give him some measure of comfort and in most cases, he will wait that specified period for assistance.
However, if he does not know how to download the product, and he sends a message to support, and nothing happens, he will most likely become very dissatisfied in a very short period.
The difference between a patient customer and an irate customer is one simple autoresponder message that can and should be set up in under five minutes.
Really think your ordering process through and consider the potential problems that may occur for your customers.
Get an autoresponder set up to address those problems, and you will find that your customers are more satisfied with your products, and extremely satisfied with your customer service.
All because your autoresponders handle their problems right away.
In today’s world of unsolicited electronic mail (email) and spam laws, it is extremely important that you learn to use your autoresponder responsibly.
Autoresponders make our lives much simpler, and they are very powerful marketing tools.
But if they are used in a way that they are not intended, they can quickly turn your life into a nightmare.
Never add people to your autoresponder mailing list that should not be there.
If they have requested information from you, they should automatically be added, and you should have a double opt-in method in place to make them confirm that they have requested the information.
This serves to protect you and them.
Each autoresponder message should include a link that the recipient can click that will automatically remove them from the mailing list.
Without this link, you will be breaking the spam laws, and you risk having your web site, your Internet Service Provider (ISP) service, your email, and your autoresponders shut down.
We all want to build a list of a million people, but you must do so responsibly, and it does take time.
Do not get in a hurry and break all the rules and laws to build a large list.
This will only result in losing your list altogether.
Autoresponders are one of the most important marketing tools that you can have if you are doing business online.
In fact, the only thing more important that the autoresponder is your opt-in list.
But all autoresponders start out without a list.
The list does not exist until your autoresponder mailing list starts filling up with names and email addresses.
The easiest and fastest way to build up an email list is to give things away for free.
Some marketers will tell you that this is a waste of time.
If you already have a list of one hundred thousand people that you can market to, then it probably is.
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